Responsible Gaming
at 67abc
Gambling is entertainment — and at 67abc, keeping it that way is a responsibility we take seriously. This page explains the tools, limits, and support available to every player in Bangladesh who wants to stay in control of their gaming activity.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your 67abc account settings. Once a limit is applied, it takes effect immediately. Increases require a 7-day cooling-off period before they activate.
Time-Out Periods
Take a short break from gambling with our Time-Out feature. Choose a pause of 24 hours, 72 hours, 1 week, or up to 6 weeks. During a time-out, your account is temporarily suspended and all promotional communications are paused.
Self-Exclusion
If you need a longer break, our self-exclusion programme allows you to close your account for a minimum of 6 months, up to a permanent closure. Contact our support team to activate self-exclusion immediately.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. When your net loss approaches the threshold you have chosen, 67abc will notify you — and halt play once the limit is reached.
Session Time Reminders
Enable session alerts to receive an on-screen reminder after a set period of continuous play (e.g., 30 minutes, 1 hour, 2 hours). These reminders help you stay aware of how long your session has been running.
Reality Checks
Our reality check feature displays a brief summary of your session — time played, total bets placed, and net result — at intervals you choose. It is a practical, non-intrusive prompt to keep your gaming in perspective.
1. Our Commitment to Player Safety
67abc believes that sustainable, enjoyable gaming depends on a foundation of trust and transparency. Responsible gaming is not a regulatory checkbox for us — it is a core principle that shapes how we design features, communicate with players, and respond to concerns across our platform in Bangladesh.
Every account holder on 67abc has access to the full suite of responsible gaming tools described on this page, at no cost and without any restriction on their account standing. Using these tools will never affect your ability to claim bonuses, participate in promotions, or access any game on the platform — they exist purely to support your wellbeing.
Our responsible gaming programme is built around four principles: awareness (helping players understand the risks of gambling), control (providing tools that give players agency over their activity), early intervention (identifying patterns that may indicate a problem before they escalate), and compassionate support (responding to players in difficulty with care, not judgement).
2. Age Restriction & Verification
67abc operates an absolute minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotional activity on the platform. This policy is non-negotiable and is enforced at every stage of the account lifecycle.
How We Verify Age
During registration, all players are required to confirm that they are 18 or older. 67abc also operates a Know Your Customer (KYC) verification process under which players must submit a valid government-issued identification document — such as a Bangladesh National Identity Card (NID) or passport — before withdrawals can be processed. These documents are checked against the declared date of birth provided at registration.
Where our systems flag an account for age-verification review — for example, if declared information appears inconsistent — the account will be suspended pending verification. Any winnings accumulated on a suspended account will be held and reviewed in line with our Terms & Conditions.
Protecting Under-18s from Access
If you share a device with younger family members, we strongly recommend enabling parental control software to prevent access to gambling sites. Responsibility for ensuring that minors do not access your 67abc account rests with the account holder. Never share your login credentials with another person, regardless of their age.
If you have reason to believe that a person under the age of 18 has accessed or registered on 67abc, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action, including permanent account closure and forfeiture of any funds associated with the account.
3. Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It often develops gradually, which is why awareness of the warning signs is so important. At 67abc, we encourage every player to check in with themselves honestly and regularly.
The following checklist covers some of the most common indicators that gambling may be shifting from entertainment to a problem. If you recognise several of these in your own behaviour, we encourage you to use our player tools or contact our support team.
Self-Assessment Checklist
Answering "yes" to several of the above questions does not mean you have a serious problem — but it is a signal worth taking seriously. Reaching out early is always easier than waiting for difficulties to compound. Our support team is available daily and will respond to responsible gaming queries with complete discretion and respect.
Problem gambling is a recognised condition — not a character flaw or a sign of weakness. Many people successfully manage or overcome it with the right support. Taking the first step and acknowledging a concern is itself an act of strength.
4. Responsible Gaming Tools
67abc provides a comprehensive set of account-level tools to help players manage the time and money they spend on our platform. All tools are accessible from the account settings area once you are logged in to your 67abc account. Activating any of these tools is immediate and free.
Deposit Limits
You can set a maximum deposit amount on a daily (24-hour), weekly (7-day), or monthly (30-day) basis. When a deposit limit is active, 67abc will not allow you to fund your account beyond the amount you have set, regardless of your payment method — whether that is bKash, Nagad, Rocket, Upay, or a Bangladeshi bank transfer. Reducing a deposit limit takes effect instantly. Increasing a limit requires a mandatory 7-day waiting period before the new, higher limit activates — this cooling-off period is a deliberate safeguard built into the system.
Loss Limits
A loss limit caps the net amount you can lose over a chosen period. Once your losses reach the threshold, your account is automatically restricted from placing further wagers until the limit period resets. Like deposit limits, loss limit reductions are instant while increases require a 7-day review period.
Session Time Reminders and Reality Checks
Set a reminder to alert you at regular intervals during a session — for example, every 30 minutes or every hour. Reality check notifications display a brief snapshot of your current session, including total time played, number of bets, and net profit or loss, giving you a clear and honest view of your activity before you decide whether to continue.
Time-Out Periods
A time-out is a short voluntary suspension of your 67abc account. Available durations are 24 hours, 72 hours, 7 days, 14 days, 30 days, and up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. All marketing emails and promotional notifications are paused automatically. A time-out cannot be reversed before its expiry — this is intentional, to ensure the break is meaningful.
To access any of these tools, log in to your 67abc account, navigate to Account Settings, and select the Responsible Gaming section. If you have difficulty locating these options or prefer to have a limit applied by our team directly, email [email protected] and we will action it for you within one business hour.
5. Self-Exclusion Programme
Self-exclusion is the strongest player-protection tool available on 67abc. It is designed for players who feel that they need a complete and extended break from gambling — one that goes beyond a short time-out. Once a self-exclusion is in place, it cannot be reversed until the chosen period has expired, and reinstatement requires a deliberate, verified process to prevent impulsive decisions.
How Self-Exclusion Works at 67abc
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1
Request Exclusion
Contact our responsible gaming team at [email protected] with the subject "Self-Exclusion Request". State your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Our team will acknowledge your request within one business hour.
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Account Suspended Immediately
Upon confirmation, your 67abc account is suspended immediately. You will be unable to log in, make deposits, place bets, or claim bonuses for the full duration of the exclusion period.
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All Communications Paused
Your account is removed from all marketing lists. You will receive no promotional emails, SMS messages, or bonus notifications during the exclusion period. Only essential account-status communications will be sent if required.
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Funds Held Securely
Any balance remaining in your account at the time of exclusion will be held securely. You may request a withdrawal of your balance before the exclusion takes effect, or at the end of the exclusion period following re-verification.
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5
Reinstatement Process
At the end of your exclusion period, reinstatement is not automatic. You must contact 67abc support, complete an identity re-verification step, and undergo a brief responsible gaming review. A mandatory 24-hour cooling-off period applies after a reinstatement request before access is restored.
Self-exclusion is a serious, irrevocable commitment for its duration. We strongly encourage players considering self-exclusion to also consider reaching out to a mental health or gambling support professional alongside using our platform tools. Our support team can provide guidance on external resources available in Bangladesh.
6. Getting Help & Support
If you feel that gambling is having a negative impact on your finances, relationships, or mental health, please do not hesitate to reach out. You are not alone, and there is no wrong time to ask for help. Our responsible gaming support team at 67abc is available every day of the year and will respond to all welfare-related enquiries with full discretion, empathy, and urgency.
Talking to Someone at 67abc
The first step is often the hardest. You can contact 67abc's responsible gaming team at any time by emailing [email protected]. Mark your email with the subject line "Responsible Gaming" or "Player Welfare" and describe your concern as briefly or as fully as you feel comfortable. Our trained support staff — not automated bots — will handle your message personally, typically within two hours during support hours (9:00 AM – Midnight, Bangladesh Standard Time, UTC+6).
What to Expect When You Reach Out
When you contact our responsible gaming team, you will receive a compassionate, non-judgemental response. Our team will help you understand which tools are most appropriate for your situation, apply any limits or suspensions you request immediately, and signpost you to relevant external support if appropriate. There is no penalty — financial or otherwise — for contacting us about a gambling concern.
67abc Responsible Gaming Support
For player welfare, self-exclusion requests, limit adjustments, or any gambling-related concern:
Support Hours: 9:00 AM – 12:00 AM Midnight, Bangladesh Standard Time (BST, UTC+6), every day of the year.
Email only — please do not attempt to send sensitive personal information via any other channel. All responsible gaming correspondence is treated as strictly confidential.
7. Protecting Vulnerable Players
67abc takes its duty of care to all players seriously, including those who may be in vulnerable circumstances. We define vulnerability broadly: it can include problem gambling behaviour, financial hardship, mental health challenges, bereavement, or any situation in which a player's judgement may be temporarily impaired.
How We Identify and Respond to Vulnerability
Our platform monitors account activity for behavioural patterns that may indicate a player is at risk. These include significantly increased bet sizes, rapid succession of deposits after losses, unusually long session durations, repeated failed withdrawal attempts, or direct disclosures made to our support team. Where such patterns are identified, our team may proactively reach out to the player to check in and offer support.
Where a player contacts our support team and their communication suggests acute distress, our team is trained to respond with sensitivity, provide immediate tool options (such as time-out or self-exclusion), and where necessary, signpost mental health resources available in Bangladesh. We take all disclosures of distress seriously, regardless of context.
Advice for Friends and Family
If you are concerned about someone else's gambling habits — a family member, friend, or colleague in Bangladesh — there are constructive steps you can take. Start by opening a calm, non-confrontational conversation focused on your concern for their wellbeing rather than their behaviour. Encourage them to use the responsible gaming tools available on 67abc, and remind them that help is available.
If you believe an account is being used by a person under 18, or if you have evidence of serious gambling-related harm affecting someone you know, you may contact 67abc at [email protected] to report your concern. We will treat all third-party welfare reports with the same urgency and confidentiality as direct player contacts.
67abc does not market its services to individuals who have previously self-excluded or who have been identified as vulnerable players. Once a self-exclusion or player welfare flag is in place, all marketing and promotional communications to that account are permanently suppressed, even after the exclusion period ends, unless the player specifically opts back in following reinstatement.
8. Contact Our Responsible Gaming Team
Our responsible gaming team is a dedicated group within 67abc's customer support operation. They handle all player welfare enquiries, tool activation requests, self-exclusion applications, and third-party welfare reports. They are separate from our general billing and account support team to ensure that welfare matters receive focused, appropriate attention.
To reach the responsible gaming team at 67abc, send an email to [email protected] with one of the following subject lines to ensure your message is routed correctly:
- "Self-Exclusion Request" — to apply a self-exclusion of 6 months or longer.
- "Time-Out Request" — to apply a short-term account suspension of up to 6 weeks.
- "Deposit Limit Request" — to set or amend a deposit cap on your account.
- "Loss Limit Request" — to set or amend a net-loss threshold on your account.
- "Player Welfare" — for any other responsible gaming concern, personal disclosure, or general welfare query.
- "Third-Party Welfare Report" — if you are contacting us about a concern regarding another person's account.
We aim to acknowledge all responsible gaming emails within one business hour and to resolve or action all requests within four business hours during support hours (9:00 AM – Midnight BST, UTC+6). For self-exclusion and time-out requests, account suspension is applied as soon as our team processes your email — we prioritise these above all other support requests.
67abc is committed to the welfare of every player on our platform. Reaching out for help is always the right decision — and we are here every day to support you.
Ready to Play Responsibly?
When you play within your limits, gaming stays fun. Log in to your 67abc account to set your limits now, or explore our games at your own comfortable pace.
18+ Only — Play Responsibly